Helpful Information

Frequently Asked Questions

Get the answers to the most frequently asked questions about our centre



Parent Handbook

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Can I put my child on the waitlist if they are not born yet? How long should I expect to wait for a place for my child?

Yes, you can enrol your baby and join our waitlist as soon as you know you are expecting. At different times of the year our centre can become very busy, it is best to discuss expected waiting times with Kerry Lenoble our Centre Manager .



How long do I have to decide if I would like to accept an enrolment offer?

We understand the busy lives of families and so we allow 5 working days for you to accept an enrolment offer.



Is there a minimum number of days required for enrolment?

There is a 2 day minimum for children under 3 and we recommended this as a minimum for all enrolments.  This is so that your child can become familiar and comfortable whilst at the centre as part of their regular routine.

We also find that your child’s developmental experience will be enhanced when they visit the centre for 2 or more days during the week. For children in the School readiness program it is best to enrol for 3 consecutive days to help them prepare for the 5 day week at school.



Can I book an extra day above my normal days?

Yes, we encourage you to contact us and providing we have a place this can be arranged.



Is there an orientation program for new children and parents?

Our centre has a no obligation to enrol orientation program to allow you and your child to become familiar with and comfortable in our centre. Please speak with Kerry Lenoble – Centre Manager about what your orientation program will involve.



What happens if my child is sick?

If your child wakes up sick in the morning please keep your child at home to reduce the risk of the illness spreading to other children and staff at the centre. If your child falls ill whilst in our care we will contact you or if your child is very unhappy or unsettled we will call you.



What are the educator to child ratios?

At Mitchell Street we operate with a minimum ratio of 1 educator to 4 children under the age of 3, and 1 educator to 11 children over the age of 3. At times we operate at higher educator to child ratios.



Do you provide programs that will prepare my child for School?

Yes. Our Centre offers an excellent School readiness program not only preparing your child academically but also socially and emotionally for the challenges of starting at school. Our curriculum covers a number of Key Learning Areas including numeracy and literacy.

Our Kindergarten Program is taught by a fully qualified Early Childhood Teacher.



What is included in the daily fee?

The daily fee is all inclusive covering meals, snacks, nappies, sunscreen and bedding. For babies we ask that parents supply formula or breast milk until your child is eating solids and able to enjoy the centre meals.

Your fees pay for:

  • High quality, affordable care from qualified and energetic educators.
  • Multi-culturally suitable and nutritionally balanced meals
  • A Pre-Kinder program for 3 to 4 year olds that is taught by a fully qualified teacher.
  • A Kindergarten program for 4 to 5 Year olds that is taught by a fully qualified teacher.


How do I pay my fees?

Upon enrolment you will be given an Ezi Debit direct debit form to complete. Fees are required to be paid two weeks in advance with the first payment being drawn before your enrolment commences.



Do You Offer a Discount when my normal day falls on a Public Holiday?

Yes, we offer a 20% discount on your fees when your normal day falls on a public holiday.




Am I eligible for the Childcare Benefit or Childcare Rebate?

Rebates are different for every family and determined by the Government. We encourage you to contact the Family Assistance office to see what rebates are available to your family.


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How do I enroll my child?

Submit a request via the Waitlist or alternatively you can contact the Centre on 03 5245 7670



How do I arrange to see the centre?

Call our Centre on 03 5245 7670 or contact us to make an appointment for a tour of the centre and to meet the educators in your child’s room